Kehmet Framework

Public services are regulated by law. This is why developing at a public authority such as Helsinki must follow legal compliance. Kehmet helps the office holder to check what needs to be considered and taken care of, when developing.

Kehmet assists in forming right and adequate steering practices. Kehmet also gives a framework for leading larger development areas as portfolios and programs. Kehmet also helps in attaching portfolio execution with the City Strategy.

The largest target group for Kehmet is, however, the project managers and product owners. They are the people that drive the actual execution of development. Kehmet provides a framework both for one-time development projects and for establishing continuous development teams.

Kehmet also provides the first steps guideline for lean improvement.

Development as execution of the strategy

Kehmet describes in which way the city's strategic goals and divisional execution plans can be considered on different levels of development activities and how to report plans and progress.

Go to strategy page

Development portfolio

Kehmet describes the principles and the common denominator for a development portfolio. I.e. what information needs to be in place for a good quality visibility and reporting. This is important for focusing City's resources where they deliver best.

Go to portfolio page

Customers and services

Development is conducted for the benefit of the customers. Services are the primary objects to be developed. Well led development recognizes which customer segments are in focus and how they will benefit from the results. This requires a customer segments portfolio.

Kehmet interlinks customer segmentation and service categorizing with the development portfolio.

Results oriented development is usually attached to one or more services - either existing ones or future ones.

The service portfolio's purpose is to gather a visibility to the city's hundreds of services. It categorizes the services to the "core services" which are used by citizens, enterprises, associations and tourists and to the internal services which are needed as a backbone. A well led development portfolios should be attached to the city's service structure.

• Go to customer segmentation page
• Go to service categorization page

Life cycle of development

A well balanced development portfolio includes a suitable amount of research and exploration before larger investments. Developing does not end, however, at the investment. Existing services must be constantly taken care of in order to foster value capturing. This is why a good development portfolio recognizes an "innovation funnel". It helps in structuring and analyzing development efforts so that we focus our resources where they bring the most benefit.

Go to innovation funnel page

Compliance

Kehmet enlists the most important legal regulation which needs to be considered, when developing public services. Kehmet guides you through the phases of your development activity and helps to spot when legal requlation is mandatory and when it does not apply.

Kehmet gives you an easy access to the more detailed further guidelines considering compliance.

Go to compliance page

Development styles

Projects

Kehmet provides a common project management framework basing on ISO 21500 standard, Prince2 and the Lion model by Adapro/Project Institute Finland. Utilizing the model improves visibility, smoothens resourcing and funding and reduces wasted time in excessive planning over execution.

Go to project page

Continuous development

Kehmet also includes the basic guidelining for building a continuous development team. Kehmet gives the basic philosophy and tool set for lean improvement of services and processes too.

Go to continuous service development

Ideas and exploration

Kehmet includes basic guidelining for smooth ideation and experimental exploration and how service design can be used. Kehmet also redirects to the more detailed experimentation and service design guidelines.

Lean

Kehmet includes a basic package for lean philosophy based improvement of services and processes. Lean in Kehmet describes, how you can do lean as an individual, as a team and as an organizational unit. Kehmet also includes a cyclic lean development stage guideline and the most important lean development tools.

Go to lean page

Methods

Kehmet highlights the most important tools and templates at your service when you need them. All you need to do is follow the overall development phase model of  your choice. Most of the highlighted templates are common to all development styles.

There are, however, a large number of additional tools and templates for you to pick when there is a need.

Go to methods and templates page